TERMS AND CONDITIONS
Welcome to our website. The following terms and conditions shall act as a legal contract between you and Elgenvet Instruments By using our website, services, and products, you accept that you have read our conditions and agree to be bound by them. These terms apply to all visitors, users, and others who access or use our services and products. Please read them carefully.
Each product comes with guidelines, terms, and conditions that you must adhere to. In exceptional cases, some additional terms may apply.
The following terminology applies to these Terms and Conditions: “Client,” “You,” and “Your” refers to you, the person who logs on to this website and compliant with the Company’s terms and conditions. “The Company,” “Ourselves,” “We,” “Our,” and “Us” refers to our Company. “Party,” “Parties,” or “Us” refers to both the Client and ourselves.
Copyright
All content, including text, graphics, logos, images, videos, and audio clips, is the property of Elgenvet Instruments and protected by International and United States Copyright Laws. We respect your property. Please notify us immediately if you believe that your actual work has been copied to our website in a way that violates copyright law.
Cookies
Our website uses cookies. A cookie is a small text file sent to your internet browser to recognize your browser when you return. Cookies help us personalize content and tailor your experience. They keep you logged in if you register. You are consenting to our use of cookies by continuing to use this website.
Purchase
Your purchase information is kept safe under all circumstances. We never share your purchase information with any third party. In case a transaction appears suspicious, we will call you to verify it. We verify your credit card transaction against your name, CVV number, and billing address with the card-issuing bank to eliminate fraudulent transactions. We process your card manually through our credit card processing service. All credit card information is destroyed and removed from our system after each transaction.
Trademark
Elgenvet Instruments trademarks and trade dress shall not be used for any services or products not owned by Elgenvet Instruments The use of our trademark in a way that may confuse customers or discredits our services and products is prohibited. All other trademarks that may appear in any of our services are the property of their respective owners, who may or may not be affiliated with or sponsored by Elgenvet Instruments
Account
For ordering our product, you must create an account. You are responsible for keeping your account and password confidential. You agree to accept the responsibility for all activities that occur under your account or password. Elgenvet Instruments will never sell your personal information to anyone. We reserve the right to terminate accounts, refuse service, remove content or cancel orders at any moment.
License and Access
Elgenvet Instruments owns the intellectual property rights for all material on this website. You must not copy and republish any material from Elgenvet Instrumentscom. You cannot sell, sublicense or rent material from our website. You are not allowed to reproduce or redistribute content from our website.
Feedback, Comments, and Other Content
In certain areas on our website, you are allowed to leave comments and feedback. It would help if you did not leave inappropriate, obscene, and offensive comments. The comment section shall not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
To the extent permitted by applicable laws, Elgenvet Instruments shall not be liable for the Comments or any liability, damages, or expenses caused and suffered due to any use of and posting of and appearance of the Comments on this website. Elgenvet Instruments reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and
Conditions
By posting content on our website or any social media pages, you grant Elgenvet Instruments a perpetual, royalty-free, nonexclusive, irrevocable, and fully sub-licensable right to publish, use, reproduce, modify, adapt, translate, distribute and display such content in any media throughout the world. You grant Elgenvet Instruments the right to use the name associated with the content you post. You certify that the content is accurate, does not violate our terms and conditions, and you will indemnify Elgenvet Instruments for all claims resulting from the content you post.
Returns and Refunds
Stainless Steel Instruments
All Elgenvet Instruments surgical instruments are guaranteed for life against manufacturing defects, provided that the instrument is used for its intended surgical purpose. Elgenvet Instruments will either repair or replace the instrument without charge at our discretion*. Our liability under this guarantee shall be limited to the repair or replacement of defective merchandise. Our guarantee is unqualified because our own quality control inspectors check Elgenvet Instruments surgical instruments.
- Our instruments are carefully examined by our surgical instrument experts.
- No instrument is shipped unless it meets our standards.
- Tungsten carbide instruments are included except for jaw inserts and Gold handles by a separate warranty
Tungsten Carbide Jaw Inserts Needle and Scissors
Elgenvet Instruments surgical instruments with tungsten carbide inserts are warranted for five full years of normal use.
During this warranty period, if any adjustments become necessary, Elgenvet Instruments will repair, sharpen (for TC scissors) or replace the instrument. A nominal charge will be made for repairs once the warranty period has expired.
The non-TC portion of the instrument is guaranteed under Elgenvet Instruments’s Lifetime Warranty
*Note: Elgenvet Instruments’s experts will examine the tool and decide whether the tool can be repaired or replaced.
Pricing
The price displayed along with the product on Elgenvet Instruments represents the total retail price of the related instrument unless stated otherwise. There is always a chance of human error. Despite our best efforts, in case of any mistake regarding the instrument’s price, we will contact you before shipping to notify you or cancel your order.
Disputes [A1]
In case of any dispute related to our services and products, you agree to contact the Company and try to sort out the matter bilaterally before taking the matter to court.
Privacy
If you continue to browse and use this website you are agreeing to comply with our privacy policy govern Elgenvet Instruments’s relationship with you in relation to this website. The use of this website is subject to the following privacy policy of use:
Your personal information is safe on our secure server. There is no outside access to your personal information. At the time of order shipment, your credit card is processed manually through our own credit card processing service. We verify your credit card transaction against your name, billing address, and CVV number with the card-issuing bank to eliminate fraudulent transactions. If a transaction appears suspicious, we will call you to verify your order. Under no circumstances do we ever sell or share your purchase information with any third party for the purpose of solicitation. Please also be aware that after each credit card transaction, all credit card information is destroyed and no longer kept in our system.
Shipment and Delivery
We ship local and International orders by UPS/FedEx/USPS. However, because of different international rates, we will not charge your credit card any international shipping rates until we send you a shipping quote and it is accepted by the customer. In most cases, orders ship out within 24-72 hours. However, this is subject to change, based on weather conditions, large order volumes, non-stock items or any circumstances beyond our control. Under these rare circumstances, please be aware that we are working to have your order shipped as soon as possible.
Orders placed on or before 12 Noon EST, that are being shipped Next Day Air will be shipped out the same business day, as long as the item is in stock. Orders are not shipped on weekends & are shipped only Monday-Friday. Orders that cannot be shipped before the weekend will be held and shipped the following Monday.